TKGem's Privacy Policy

Introduction & Policy Purpose

TKGem (tkgemcom.org) is a trusted online gaming and betting platform for players in Bangladesh. We believe that every user's privacy is a fundamental right. This Privacy Policy explains how TKGem collects, stores, processes, and protects your personal information.

This policy applies whenever you visit our site, register, or use any of our services. By continuing to use our platform, you agree to this Privacy Policy. We encourage you to read this document carefully.

What Information We Collect

The following types of information may be collected to provide services on the TKGem platform:

• Personal Identification Information: Full name, date of birth, and national ID number (for KYC verification).
• Contact Information: Email address, mobile number, and residential address.
• Financial Information: Payment method details (bKash, Nagad, bank account) and transaction history.
• Usage Data: Your gaming activity, betting history, and login timestamps.
• Technical Information: IP address, browser type, device information, and cookie data.
• Communication Records: Records of your customer support conversations with us.

Please note that TKGem only collects information that is genuinely necessary to operate its services. Collecting unnecessary personal data is against our policy.

How Your Information Is Used

TKGem uses the information you provide for the following purposes:

• To create your account and complete identity verification (KYC).
• To securely process deposits, withdrawals, and financial transactions.
• To improve the quality of our gaming and betting services and deliver a personalized experience.
• To prevent fraud, money laundering, and other illegal activities.
• To fulfill legal obligations and meet regulatory requirements.
• To send you relevant bonus offers and promotional updates (only with your consent).
• To provide customer support and resolve complaints.

Data Sharing & Disclosure

TKGem takes your privacy seriously. We never sell or rent your personal data to third parties. However, information may be shared in the following limited circumstances:

Even when information is shared in the above circumstances, TKGem ensures that all relevant parties uphold the same standard of privacy protection.

Cookie Policy

The TKGem website uses cookies and similar tracking technologies to enhance your browsing experience, maintain login sessions, and analyze platform performance.

• Essential Cookies: Required for the site to function properly and cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collects data to help us understand how the site is used, but does not identify individual users.

You can disable cookies at any time through your browser settings, though doing so may limit some features.

Your Rights

As a TKGem user, you have the following rights:

• Right to Access: You can find out exactly what data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of your data under certain circumstances.
• Right to Object to Processing: You may object to your data being used for specific purposes.
• Data Portability: You may request a copy of your data in a structured, portable format.
• Right to Withdraw Consent: You may opt out of marketing communications at any time.

To exercise any of these rights, please contact our support team.

Data Retention Period

TKGem does not retain your data longer than necessary. After account closure, certain information may be kept for up to 5 years to meet legal obligations. Financial transaction records may be retained longer where required by regulators. Once the retention period expires, data is securely deleted.

Policy Change Notice

TKGem may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through a platform notification. Continued use of the site after any changes constitutes your acceptance of the updated policy. The date of the latest update is always displayed at the top of this page.

Table of Contents

• Introduction & Purpose
• What Data We Collect
• How We Use Your Data
• Data Sharing & Disclosure
• Cookie Policy
• Your Rights
• Data Retention Period
• Policy Change Notice

Need Help?

Our support team is available 24/7 for any privacy-related questions.